State Farm® Insurance Agent Lisa Elkins-Reuter

"It's like not having an agent at all, and that's not a good thing. Lisa is unresponsive, no shows appointments and makes it abundantly clear she doesn't care. I emailed her during a stressful claim. Her assistant responded and didn't even cc Lisa. I replied, added Lisa back to the email and asked why she didn't respond directly and again, the reply came from the assistant and left Lisa out of the reply. Will never work with Lisa again under any circumstances."

"I have had the absolute worst service through this office (quick summary: had to wait over 2 months to receive a refund on my prorated homeowners payment despite repeated calls--most unanswered and un-returned--to this office). I have been a customer since 2017 and while I initially found Ms. Elkins-Reuter to be a lot pushier than I would prefer, I did feel my needs were being met. However, this past summer that changed significantly. I paid my homeowners policy a few weeks before selling my house and called the office to inform them of the sale and to direct them where to send my refund check and that I wanted it made out to me only, not to myself and my former partner. Vanessa was very helpful and assured me that that would all be taken care of with no problem. After that, everything went wrong. The check was not made out as she had promised. It took several attempts to get a call back from the office to have the check cancelled and re-sent. It never arrived. On and on, it went. I left multiple phone messages, most of which were not returned. Occasionally, I would hear back from Vanessa, never Lisa, though I repeatedly requested to speak to her directly as she is the head of the office and it was obvious Vanessa did not have the authority to assist me. Vanessa was always polite and did her best to be helpful and I would be temporarily assuaged and tried to be patient and wait for my significant refund check (almost $1800), to no avail. I eventually had to call the 1-800 State Farm number and work with their escalations team because the agent's office would not return my calls or pick up (they did not answer the phone for their own escalation team either). It is quite likely that Ms. Elkins-Reuter had a personal emergency during this time, but the office never changed their outgoing phone message nor made any attempt whatsoever to allow customers to expect an almost complete lack of service--but you can be sure they pestered me to pay my auto and umbrella policies on time. It took over two months for me to finally receive my refund and now that I've cashed my check, I feel safe enough to leave this honest review and change agents. I never want to give a penny of my money to this office again."

"After a year of good service, I’m surprised by how my account was handled by this branch of State Farm. They raised my auto rates 30% without giving me any kind of heads up. When I reached out shocked about the sudden increase, I was told that their email system “closed me out” after I had shared my latest odometer reading, preventing a rate increase notice from being sent (makes no sense - see attached). I was told I should have been notified via mail as well, but when the “mailed” documents were shared with me over email at my request, they were clearly improperly addressed (no wonder I never received them). I can’t believe they would raise rates so much without notifying me, and I’m surprised that having complained about this, no effort was made to remediate. Do yourself a favor and avoid these guys."

"More than a decade that I've been with State Farm, Lisa Elkins Reuter and the team have been super helpful, kind and professional. Keep up the good work and God Bless."

"I talked with Vanessa Harris who is excellent service and very patient with me. I’m so glad that what she helps me out."

"I've been using their services for about 7 years now. They've always been very helpful and nice. Highly recommended 🙃"

"I've been with State Farm for over 45 years! And Lisa-Elkins-Reuter for most of those years. The service, the follow-thu, has always been excellent. Her assistant, Vanessa Harris, has been additional plus.. alway responding when in need or reminding me of a miss payment. Many Thanks to both Lisa and Vanessa!"

"Excellent care, personalized to a, “ T”. Always available!"

"My dealings with this office has always been profession and courteous. The staff is always friendly and takes care of my business with efficiency and care."

"Such a great agent and the office staff is super friendly and helpful. Highly recommend."

"We’re very happy with the service we’ve received from the group, especially from Vanessa and Alexa Thank you"

"Alexia was amazing as usual. I would recommend State Farm to anyone. I have never had a problem and if I did they find away to take care of it. State Farm employees are so friendly and I would recommend them 100%.and that is a plus in my book"

"Exactly what I needed. Clear and concise."

"Very nice and easy experience!"

"Great service! Quick problem solving. Friendly staff"

"I had a great conversation with Alexa. She was very nice as she answered my question."

"Te customer service was excellent"

"Alexa was very patient and kind. She was having computer problems and called me back quickly and we got my issue resolved. She was a dream to work with! And she followed up on this matter and reminded me I forgot to do something. Just awesome service!!!"

"Great service"

"Best Insurance company in the Bay Area. The staff is professional and knowledgeable."

"Gabrielle was a pleasure to work with. She was very kind, attentive, and was able to answer all questions I asked professionally and quickly. Thank you Gabrielle for making my experience with State Farm at satisfying one."

"Best service I have ever received from an agent. Vanessa really listened to me!!!"

"Forced to pay double what I normally pay in one month because of issues on their end. I make sure to do my part and pay what is shown on the state farm website monthly. But because of billing issues on their end it showed I was behind a payment and now I am being put at fault for that. Also have been told different things by different people working at this office. Very confusing."

"Excellent service, very nice people."

"Very great experience and very happy to talk to expect when I have questions regarding car, house and business insurance. I highly recommend Lisa and her team."