State Farm® Insurance Agent Lisa Elkins-Reuter
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
WADE WINBLAD
November 26, 2024
1
out of
5
rating by WADE WINBLAD
"I came to state farm after AAA gave me ridiculous and unnecessary changes when renewing my home owners insurance. Now State farm is doing the same stupid crap. They want me to put a new roof on and I need a contractor because the town building inspector isn't good enough. I'm paying about $600/MONTH for a BUNCH of policies. These inspectors are apparently morons that think they have to write something, anything to make it look like they are working. Shop around......"
Anastasia Fiandaca
October 7, 2024
1
out of
5
rating by Anastasia Fiandaca
"I have had the absolute worst service through this office (quick summary: had to wait over 2 months to receive a refund on my prorated homeowners payment despite repeated calls--most unanswered and un-returned--to this office). I have been a customer since 2017 and while I initially found Ms. Elkins-Reuter to be a lot pushier than I would prefer, I did feel my needs were being met. However, this past summer that changed significantly. I paid my homeowners policy a few weeks before selling my house and called the office to inform them of the sale and to direct them where to send my refund check and that I wanted it made out to me only, not to myself and my former partner. Vanessa was very helpful and assured me that that would all be taken care of with no problem. After that, everything went wrong. The check was not made out as she had promised. It took several attempts to get a call back from the office to have the check cancelled and re-sent. It never arrived. On and on, it went. I left multiple phone messages, most of which were not returned. Occasionally, I would hear back from Vanessa, never Lisa, though I repeatedly requested to speak to her directly as she is the head of the office and it was obvious Vanessa did not have the authority to assist me. Vanessa was always polite and did her best to be helpful and I would be temporarily assuaged and tried to be patient and wait for my significant refund check (almost $1800), to no avail. I eventually had to call the 1-800 State Farm number and work with their escalations team because the agent's office would not return my calls or pick up (they did not answer the phone for their own escalation team either). It is quite likely that Ms. Elkins-Reuter had a personal emergency during this time, but the office never changed their outgoing phone message nor made any attempt whatsoever to allow customers to expect an almost complete lack of service--but you can be sure they pestered me to pay my auto and umbrella policies on time. It took over two months for me to finally receive my refund and now that I've cashed my check, I feel safe enough to leave this honest review and change agents. I never want to give a penny of my money to this office again."
We responded:
"Thank you for sharing your detailed experience. I am truly sorry to hear about the issues you faced with your refund and the communication challenges you encountered. We did attempt to have the refund issued only in your name. Unfortunately, when a policy is issued in two policyholder's names we cannot issue refunds in only one name. Requesting that a new check be made in only your name is what caused the delay. I appreciate your patience during this frustrating time and regret that we did not meet your expectations."
Lily Norris
August 31, 2024
2
out of
5
rating by Lily Norris
"After a year of good service, I’m surprised by how my account was handled by this branch of State Farm. They raised my auto rates 30% without giving me any kind of heads up. When I reached out shocked about the sudden increase, I was told that their email system “closed me out” after I had shared my latest odometer reading, preventing a rate increase notice from being sent (makes no sense - see attached). I was told I should have been notified via mail as well, but when the “mailed” documents were shared with me over email at my request, they were clearly improperly addressed (no wonder I never received them). I can’t believe they would raise rates so much without notifying me, and I’m surprised that having complained about this, no effort was made to remediate. Do yourself a favor and avoid these guys."
Pradesh Manirojana
May 11, 2024
5
out of
5
rating by Pradesh Manirojana
"More than a decade that I've been with State Farm, Lisa Elkins Reuter and the team have been super helpful, kind and professional. Keep up the good work and God Bless."
We responded:
"It's wonderful to hear about your long-standing positive experience with our office! Thank you for your loyalty and for taking the time to share your feedback. Your continued support means a lot to us, and we're grateful for the opportunity to serve you. If you ever need anything in the future, please don't hesitate to reach out. God bless you too!"
Khin Myint
May 7, 2024
5
out of
5
rating by Khin Myint
"I talked with Vanessa Harris who is excellent service and very patient with me. I’m so glad that what she helps me out."
We responded:
"It's wonderful to hear about your positive experience with Vanessa! Providing excellent service and being patient are key aspects of customer satisfaction, and I'm glad she could assist you effectively. If you have any more questions or need further assistance in the future, don't hesitate to reach out. Vanessa and the team are here to help!"
Tyler Montobbio
January 5, 2024
5
out of
5
rating by Tyler Montobbio
"I've been using their services for about 7 years now. They've always been very helpful and nice. Highly recommended 🙃"
We responded:
"Tyler, thank you for your 5-star review and loyalty to the Lisa Elkins-Reuter State Farm Insurance Agency! We're so glad to hear you've had positive experiences with our team and we truly appreciate your recommendation of our services to others!"
Terry Keenan
November 15, 2023
5
out of
5
rating by Terry Keenan
"I've been with State Farm for over 45 years! And Lisa-Elkins-Reuter for most of those years. The service, the follow-thu, has always been excellent. Her assistant, Vanessa Harris, has been additional plus.. alway responding when in need or reminding me of a miss payment. Many Thanks to both Lisa and Vanessa!"
We responded:
"Terry, thank you for your loyalty and trust for over 45 years with State Farm, particularly with our agency. We're thrilled to hear about your excellent experience, service, and the positive interactions. If there's anything else you need or if you have more feedback to share, feel free to reach out. Many thanks to you for being a valued customer!"
Andra Loy Carson
November 4, 2023
5
out of
5
rating by Andra Loy Carson
"Excellent care, personalized to a, “ T”. Always available!"
We responded:
"Andra, thank you for your kind words and review recognizing our team's customer care! We truly appreciate your support!"
Nader P
September 1, 2023
5
out of
5
rating by Nader P
"My dealings with this office has always been profession and courteous. The staff is always friendly and takes care of my business with efficiency and care."
We responded:
"Nader, thank you so much for your kind words and for taking the time to leave us a 5-star review! We are delighted to hear that your experiences with our office have been both professional and courteous. Our team strives to provide efficient and caring service to all our clients, and your feedback is greatly appreciated. We look forward to continuing to meet your business needs in the future."
JS
August 11, 2023
5
out of
5
rating by JS
"Such a great agent and the office staff is super friendly and helpful. Highly recommend."
We responded:
"Thank you for the wonderful review and for your kind words recognizing our team and recommending them to others! We strive to provide you with the insurance you need at a value you deserve and great customer care! We truly appreciate your feedback and look forward to assisting you with any of your future insurance needs!"
Darcy Mulligan
August 10, 2023
5
out of
5
rating by Darcy Mulligan
"We’re very happy with the service we’ve received from the group, especially from Vanessa and Alexa Thank you"
We responded:
"Hi Darey! Thank you for that AWESOME review of our office! I'm glad you were happy with the service you received. Our team strives to provide everyone with fantastic customer-care you deserve! And I know Alexa and Vanessa really appreciate the shout-out. "
Shannon Moore
August 7, 2023
5
out of
5
rating by Shannon Moore
"Alexia was amazing as usual. I would recommend State Farm to anyone. I have never had a problem and if I did they find away to take care of it. State Farm employees are so friendly and I would recommend them 100%.and that is a plus in my book"
We responded:
"Hi Shannon. Thanks for that FANTASTIC review on our office! I'm glad Alexa was able to help you out with what you needed. We are so lucky to have her on our team! We look forward to the opportunity to help you again!"
Z Bourk
July 25, 2023
5
out of
5
rating by Z Bourk
"Exactly what I needed. Clear and concise."
We responded:
"Hi Zach! Thank you for such a great review. Our team strives to go the extra-mile to provide you with the customer-care you deserve. We look forward to the opportunity to assist you with any of your future insurance needs!"
Jason Silverio
July 24, 2023
5
out of
5
rating by Jason Silverio
"Very nice and easy experience!"
We responded:
"Hi Jason! Thank you for the amazing review! Our team appreciates your kind words as we always try to provide the exceptional customer-care you deserve."
Aaron Medina
July 21, 2023
5
out of
5
rating by Aaron Medina
"Great service! Quick problem solving. Friendly staff"
We responded:
"Hi Aaron! Thank you for that AMAZING review on our staff! We always strive to give you the fantastic customer service you deserve and to be able to provide adequate solutions! "
Michael Sage
July 16, 2023
5
out of
5
rating by Michael Sage
"I had a great conversation with Alexa. She was very nice as she answered my question."
We responded:
"Hi Michael! Thanks for that amazing review of Alexa. It's great that she was able to answer all your question. This office strives to provide you with the customer-care you deserve!"
Vilma Recinos
July 15, 2023
5
out of
5
rating by Vilma Recinos
"Te customer service was excellent"
We responded:
"Hi Vilma! Thank you for this fantastic review. We strive to provide you with the customer-care you deserve! We look forward to the opportunity to help you in the future!"
Denise Robertson
July 13, 2023
5
out of
5
rating by Denise Robertson
"Alexa was very patient and kind. She was having computer problems and called me back quickly and we got my issue resolved. She was a dream to work with! And she followed up on this matter and reminded me I forgot to do something. Just awesome service!!!"
We responded:
"Hi Denise! Thank you for that AWESOME review! I'm glad we were able to get your issue resolved for you. Our team strives to provide everyone with fantastic customer-care you deserve! "
John Harris jr
July 5, 2023
5
out of
5
rating by John Harris jr
"Great service"
We responded:
"Hi John! Thank you for taking the time to leave us such a great review. Our office always strives to make sure that are providing the customer-care you deserve. We look forward to assisting you in the near future!"
Just Jenny
July 2, 2023
5
out of
5
rating by Just Jenny
"Best Insurance company in the Bay Area. The staff is professional and knowledgeable."
We responded:
"Hi Jenny! Thank you for the amazing review! Our team appreciates your kind words as we always try to provide the exceptional customer-care you deserve. "
Michelle Pinelli
June 30, 2023
5
out of
5
rating by Michelle Pinelli
"Gabrielle was a pleasure to work with. She was very kind, attentive, and was able to answer all questions I asked professionally and quickly. Thank you Gabrielle for making my experience with State Farm at satisfying one."
We responded:
"Hi Michelle! Thank you for this fantastic review on Gabrielle! We are so lucky to have her on our team. We strive to always go above and beyond when it comes to customer-care! We look forward to the opportunity to help you again."
Craig Harris
June 28, 2023
5
out of
5
rating by Craig Harris
"Best service I have ever received from an agent. Vanessa really listened to me!!!"
We responded:
"Hi Craig! Thank you for such a great review. Our team strives to go the extra-mile to provide you with the customer-care you deserve. We look forward to the opportunity to assist you with any of your future insurance needs!"
Leila Quinonez
June 20, 2023
1
out of
5
rating by Leila Quinonez
"Forced to pay double what I normally pay in one month because of issues on their end. I make sure to do my part and pay what is shown on the state farm website monthly. But because of billing issues on their end it showed I was behind a payment and now I am being put at fault for that. Also have been told different things by different people working at this office. Very confusing."
We responded:
"Hi Leila, so happy we were able to resolve your billing issue. Changes of auto can be confusing as the bill adjusts multiple times because it’s added in between billing periods. Although we haven’t been able to speak with you directly, we’ve spoken with your mother who is named on the policy and confirmed she understood and would relay this information to you. We appreciate your patience and thank you so much for your business!"
D Moses
May 22, 2023
5
out of
5
rating by D Moses
"Excellent service, very nice people."
We responded:
"Thank you for taking the time to leave us such a great review, David! We strive to go the extra mile to provide you with the customer care that you deserve. We rae honored to have earned your trust and we look forward to assisting you with any of your insurance questions or needs!"
Denis Fraisse
May 20, 2023
5
out of
5
rating by Denis Fraisse
"Very great experience and very happy to talk to expect when I have questions regarding car, house and business insurance. I highly recommend Lisa and her team."
We responded:
"Thank you for the great review recommending our services to others, Denis! We strive to go the extra mile to provide you with the customer care that you deserve! We are honored to have earned your trust and we look forward to the opportunity to assist you with any of your future insurance needs!"